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Dialogic conducted research for the Province of North Brabant to determine if and how the use of process mining can contribute to process innovation and improved service delivery.
Process mining is a technique to gain insight into how a process functions in practice, deriving from large amounts of data, often log data about processes. By comparing this 'mined' process model with the process design, it becomes clear where bottlenecks in a process exist, providing a concrete tool for process optimisation. Based on a proof of concept focusing on the subsidy process in the Province of North Brabant, a plan for implementing process mining in the future has been developed.
