Baseline measurement service innovation & ICT

At the end of 2008, a consortium consisting of Novay, Holland Financial Centre (HFC), and IIP Create developed a plan that ultimately led to the launch of the Innovation Programme for Service Innovation & ICT. Unlike many other innovation programmes that focus on the manufacturing industry, this innovation programme targets the service sector. The importance of this sector for the Netherlands is significant. The service sector contributes to around 70% of the Gross Domestic Product (GDP) and is a key driver for employment growth (according to CPB, the service sector is a true job engine). The Innovation Programme for Service Innovation & ICT (DIICT) focuses on developing new services in the financial sector and the creative sector. Within these sectors, the programme focuses on the most promising areas: financial logistics and smart information- and media services. The programme aims to substantially strengthen the competitive position of these sectors and stimulate healthy and dynamic development. The ambition of the programme is for the Netherlands to become a Hub for Smart Content Services and a Centre of Excellence for Financial Logistics. As part of the Monitoring and Evaluation cycle, a baseline measurement is conducted for each innovation programme. For DIICT, Dialogic, in collaboration with Technopolis, conducts this baseline. The baseline outlines the starting situation and forms the basis for assessing the progress of the programme over its duration. An essential part of this study involves consulting participants and non-participants through surveys and interviews. Additionally, a significant amount of factual data will be collected. The baseline measurement for the Innovation Programme for Service Innovation & ICT consists of three phases: - In the first phase, the focus is on determining, defining, and operationalising the indicators that will be measured. It is crucial to delineate the domain of Service Innovation & ICT and to identify available data sources and develop methods for additional data. - The second phase involves actual data collection, conducting an online survey, and interviewing key companies and knowledge institutions. - The third phase revolves around analysing the collected data and reporting, including a system-level examination. (Untranslated)