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Dialogic, on behalf of the Main Retail Trade Board (HBD) and in collaboration with bureau GBNED, has conducted research into POS solutions for the Dutch retail sector. POS systems (Point Of Sale) are software-based 'smart' checkout systems.
The aim of the research was to gain a comprehensive overview of the offering of POS software for small and medium-sized retailers. The collected data will serve as input for the development of the selection portal 'kassakiezer.nl'. In the future, a retailer can request a selection of POS systems suitable for their situation based on a few questions.
A pilot study took place in the first half of 2008, focusing on software providers for three sectors: hairdressing, fashion, shoes & sports, and home furnishings. The current research is more extensive, covering all providers of cash register systems for the Dutch retail sector. Based on the lessons from the pilot, the questionnaire has been improved and the procedure to be followed has been tightened.
On 3 October 2008, a kick-off meeting for all software providers was held to mark the beginning of this research. The presentations from this day, organized by HBD in collaboration with the Tax and Customs Administration, have already been posted online. The prototype of the selection tool to be developed is also available for viewing. In addition to four presentations, the suppliers were also asked about their willingness to participate in the research. All present software providers indicated their participation by raising green cards.
In the first half of 2009, these suppliers were contacted with a questionnaire. After completion, a researcher conducted a company visit to validate the provided answers. The research was completed in July 2009. In the autumn of 2009, the portal Kassakiezer.nl will be launched, enabling a retailer to compare the POS packages identified through this research.
