Als onderdeel van het innovatiebeleidproject binnen services uit 2006-2007 delen deelnemende landen rapporten van hun bestaande beleidsmaatregelen met betrekking tot het ondersteunen van serviceinnovatie. Dit rapport geeft een overzicht van de beleidsmaatregelen bedoeld om serviceinnovatie in Nederland mogelijk te maken. De verschillende beleidsmaatregelen worden in kaart gebracht, waarbij gebruik gemaakt wordt van de typologie van de innovatiebeleidsmaatregelen van Professor Luke Georghiou. De onderzoeksvragen die behandeld worden in dit rapport zijn afgeleid van het gerelateerde beleidsmappingtemplate aangeboden door de coördinatoren van het IPPS-project. Dit rapport is met name gebaseerd op desk research (bv. de EU Trendchart Database en recente onderzoeksrapporten) en aanvullende interviews per telefoon.

De volgende onderzoeksvragen worden beantwoord:

• Welke beleidsactoren zijn betrokken bij het Nationale Innovatiesysteem (NIS)?
• Welke actoren erkennen service- en gerelateerde innovaties?
• Hoe pakken beleidsactoren servicegerelateerde innovaties aan?
• Hoe kan de supply-side beschreven worden?
• Hoe kan de demand-side beschreven worden?

Generic policies aimed at fostering entrepreneurship and innovation equally apply to services and service innovation. Service innovation may indeed benefit from these generic policies and the shaping of the right framework conditions, however, in practice these generic policies are mostly having a technology and manufacturing bias (in their design, wording, conceptualisation).

More specific policies - and the number of more specific or should we say customized (innovation) policy approaches seems to be on the rise - are by and large aimed at facilitating technological innovation. There are however some specific policy schemes which can be interpreted as more service innovation specific policies, although these are mostly ´just a toe in the water´ and not always initiated from the idea of facilitating service innovation in the first place (a clear example being the Creative Challenge Call).

However, it can also be concluded that it seems as if the Dutch innovation system and the way it is governed is slowly adapting to the new service paradigm. A couple of actors at various levels in the innovation system are increasingly aware and do recognise the need to address service innovation more fully. Various actors have also started to consider how they can better cater for the needs of service innovators and a few policy initiatives were actually started. These attempts are so far mostly experimental. It remains to be seen if in early 2007 a stronger plea for service innovation policies will be made and some more explicit and new policy initiatives aimed at service innovation will be added or not.