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For many retailers, a checkout or POS system is essential technology. However, many new possibilities of such a system, such as chain digitisation, are not fully utilised. Yet, it seems that effective use of the right technology is crucial in order to compete, especially against large retail chains. The Dutch Retail Council (HBD) aims to support entrepreneurs in their selection process by making the range of software packages for the Dutch retail sector transparent, as part of the o3d2009 program.
Dialogic is conducting a pilot study on behalf of the HBD, focusing on ICT suppliers for three different retail sectors. Suppliers are being asked to fill in a list of a large and diverse set of (sector-specific or not) characteristics for their software packages, related to chain digitisation, management information, customer relations, and tax authority criteria. This approach aims to provide an objective and independent overview of the offerings at a level that is desirable for retailers. As a quality assurance measure, Information Science students from Utrecht University will visit the suppliers to verify the presence of specific functionalities and collect additional information about the suppliers and packages. The collected data will then be made available through the portal www.softwarepackages.nl and, ultimately, an interactive web application.
