Digitalisation in municipalities

The municipality, digitized

Dutch municipalities focus on digital services, collaboration, and AI to work more efficiently, address societal issues, and improve the quality of services for residents and businesses.

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For years, Dialogic has been supporting municipalities in their quest for responsible deployment of AI, algorithms, and digital systems. We do this in various ways, including:

  • Audit research on the use of algorithms and AI within municipalities
  • AI training for municipalities
  • Evaluations and exploratory research on digitisation within municipalities

Audit Research

Through our audit research, we provide insights into how policies work in practice and the decisions they require from council and board. This helps councillors better fulfil their supervisory and policy-setting roles. Data, algorithms, and AI pose new governance questions for municipalities. Auditors play a crucial role in highlighting opportunities, risks, and responsibilities. Dialogic supports auditors with independent, thorough, and agenda-setting research. We combine expertise in digitisation and AI with experience in municipal practice and the unique position of auditors.

AI Training

In our training sessions, we explain AI in an accessible way to municipalities, guiding them towards developing AI applications within their own organisation. Over the past years, we have delivered training and undertaken experiments (ChatGPT) in various municipalities.

Evaluations and Exploratory Research for Municipalities

We examine how digital processes, information security, and algorithmic applications work in practice for municipalities. We identify the risks and opportunities, and suggest the necessary choices for responsible implementation. This includes exploring options for detecting irregular use of municipal systems. We merge technical knowledge with legal, organisational, and governance insights, enabling municipalities to determine proportionate, feasible, and future-proof measures. Additionally, we conduct evaluations for municipalities on digital applications and infrastructure, ensuring technology is integrated ethically and responsibly into public spaces.

The Hague Municipality
Municipality of Katwijk
Municipality of IJsselstein
Municipality of Lingewaard

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Laura Smulders, junior onderzoeker / adviseur

Meet Laura