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The government invests a lot in the provision of electronic services to better serve citizens and businesses. The actual use of electronic services clearly lags behind the offer. One of the possibilities to stimulate this use may be to incorporate multimedia in the service delivery concept. We also see increasingly more multimedia applications in the market sector as part of electronic service provision.
Dialogic is conducting research through literature study, desk research, and an expert workshop to answer the following questions:
- What are the opportunities for using multimedia in service delivery?
- What are the main conditions that need to be met?
- Is there a need for supporting policy (from the Ministry of the Interior and Kingdom Relations) in this area?
- What are the identified obstacles that need to be addressed?
