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The Action Agenda for SME Service Provision (2024-2026) of the Ministry of Economic Affairs and Climate Policy (EZ) emphasizes that the supply of public services providers does not sufficiently align with the needs of entrepreneurs, hindering them in finding appropriate support. It also appears that the referral process between public service providers (from first to second line) is problematic. Therefore, the Action Agenda aims to improve the connection between government and entrepreneurs using AI. This can lead to better visibility and transparency of regulations and initiatives, enabling more effective support for entrepreneurs and strengthening the "one government" experience.
Dialogic, together with the Ministries of EZK and BZK, and the twelve provinces, has initiated an AI pilot to better link entrepreneurs' needs with the public offering of entrepreneurial services. The pilot also involves collaboration with RVO, KVK, and other service providers. The project focuses on developing a layered and modular AI infrastructure that fits within the Generic Digital Infrastructure (GDI) of the government. Dialogic acts as the project and process leader within this collaborative project.
