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In the Action agenda for SME services (2024-2026) by the Ministry of Economic Affairs (EZ), it is emphasized that the supply of public services providers does not sufficiently match the needs of entrepreneurs, hindering them in finding appropriate support. Referrals between public service providers (from first to second line) also appear to be problematic. Therefore, the Action agenda aims to improve the connection between government and entrepreneurs with the help of AI. This could lead to better accessibility and transparency of regulations and initiatives, effectively assisting entrepreneurs and strengthening the "one government" experience.
Dialogic acts as a project and process leader in a collaboration project between EZ, twelve provinces, and a (selected) technical company. The project's objective is to develop and implement one to two regional pilots around an AI component. The technical company is responsible for drafting an integral project plan, coordinating collaboration among various stakeholders, and monitoring the progress of the entire process. The project runs from May 2025 to December 2025, with a possibility of extension into 2026.
