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In 2015, the first Economic Services Measurement was carried out. Dialogic has conducted the second Economic Services Measurement, covering the period from 2018 to 2020. The research focused on the economic services provided for international business by the Dutch ministries of Foreign Affairs (BZ), Economic Affairs and Climate Policy (EZK), Agriculture, Nature and Food Quality (LNV), Infrastructure and Water Management (IenW), Netherlands Enterprise Agency (RVO), the Dutch post network abroad (including the Dutch embassies (including the (innovation) attachés and agricultural counsellors working there), consulates, and the Netherlands Business Support Offices). The aim of this research was to measure and evaluate the appreciation for the business support services provided in various forms by the central government. It also assessed the necessary adjustments for service improvement.
In general terms, we conclude that entrepreneurs are generally satisfied with the economic services offered by the Dutch government in the context of international business. Both the types of services and the executive agencies all receive (generous) passing grades. The report contains several recommendations.
