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At the request of the Flemish Institute for Technological Research (VITO), Dialogic conducted a customer survey and measured behavioral additionality. The purpose of this survey and measurement was to gain insight into the appreciation and expectations of (potential) customers towards VITO and to measure the changes in behaviour of these customers that VITO generates. This involves a customer survey with a focus on behavioral additionality. Elements examined include the identification and definition of target groups and a survey of addresses of VITO customers. Methods used include a web survey among VITO customers and a (statistical) analysis and reporting.
