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In 2004, eight provinces started filling and implementing a products and services catalog on their website, a concept developed by e-Provincies in 2003 following the national product catalog of Overheid.nl. The remaining four provinces will follow suit in 2005. During the implementation of these catalogs, the need arises to review which products and services provinces are familiar with and which of these should be included in the catalogs. This reevaluation is necessary to achieve proper catalog implementation in all provinces and to optimize the (joint) management of product and service descriptions.
In addition, e-Provincies has set the ambition to link at least 50 forms to products in the catalogs for a minimum of six provinces. These forms can be either passive or active, with the latter even aiming towards fully automated processing in some cases. To prepare for this, a study was conducted by Dialogic in June 2004 on the status of electronic forms in the provinces. This research now needs to be updated and operationalized. Concerning the automatic handling of services/processes, approximately ten services that are suitable for this need to be identified.
For the upcoming period, e-Provincies aims to develop a concrete action plan that addresses both of these issues. To establish this plan, e-Provincies first seeks answers to several research questions:
- What products and services are known by provinces and which should be included in the provinces' catalogs?
- How can the proposal from Dialogic's 2004 research report, titled "E-forms in provinces," be updated and put into operation?
- Which approximately ten products from various provinces are best suited for near-complete electronic/automated processing?
