The text on this page was automatically translated and hence may differ from the original. No rights can be derived from this translation.
In 2001, one of the first exploratory studies in the Netherlands on the electronic government was conducted under the title E-government: the demand side in focus. Since the publication of this baseline measurement, new developments have emerged in the expansion of the electronic government, in policy, technology, and society. These developments make a new measurement of citizens' desires and expectations regarding the electronic government relevant. Adapting and partially redoing the previous citizen consultation enables tracking citizens' wishes and expectations over time. The research aligns with the Action Programme New Government, which emphasizes improving service provision and the citizen-oriented approach of the government. According to this programme, government performance should be tailored to the desires of citizens, businesses, and institutions.
The following research question is central to the study: What role can ICT applications play in the interaction between citizens and governmental bodies? The research has two objectives: a (partial) repetition of the baseline measurement and the inventory of expectations and experiences that various population groups have regarding electronic government services. This can lead to identifying areas for improvement and recommendations for electronic service provision. The research approach consists of a combination of qualitative and quantitative tools, such as questionnaires and citizen panels.
