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We can't make it more fun, but we can make it easier. In recent years, the Tax and Customs Administration (Belastingdienst) has been busy restructuring its services to ensure that citizens and businesses comply with the current rules regarding tax returns ('compliance'). Technological advancements, such as big data, cloud computing, and mobile banking, provide important opportunities for this (including in the field of automation).
At the same time, we see that the role of tax advisors (accountants) in the tax return process is changing, and new types of players are entering the market. This includes software providers or banks that are starting to play a role in tax returns.
Within the OECD's 'SME Compliance' working group, research is being conducted on trends and developments in compliance strategies. Currently, led by the Netherlands, research is being done on how Tax and Customs Administrations could deal with the emergence of these new players. Dialogic supports the Tax and Customs Administration in carrying out this research.
