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The user-friendliness of government websites still leaves much to be desired at the moment. The quality clearly lags behind that of commercial websites - which serve as a reference for users and citizens. By adhering to guidelines when (re)designing government websites, a significant improvement in user-friendliness can be achieved. By enhancing the quality of government website offerings, ultimately the gap between the potential and actual use of government websites can be narrowed.
Analogous to the 'Understandable Forms' programme, the main aim of this Dialogic project is to develop practical guidelines for designing user-friendly websites. These guidelines focus on both content (which elements contribute to user-friendliness?) and process (through which steps can an improvement in user-friendliness be achieved?).
