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Dialogic will explore for the Province of North Brabant whether and how the use of process mining can contribute to the innovation of processes and improved service delivery.
Process mining is a technique to gain insight into how a process functions in practice from large amounts of data, often log data about processes. By comparing this 'mined' process model with the process design, it becomes clear where there are bottlenecks in a process, providing a concrete tool for process optimisation.
Based on a proof of concept where the subsidy process in the Province of North Brabant is examined, a plan for the future deployment of process mining will ultimately be developed.