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Complaints about 090X and SMS services are a recurring issue. In many cases, it involves consumers who unintentionally subscribed to a service and are subsequently faced with significant costs. These complaints represent just the tip of the iceberg; it is widely believed that there is a fairly widespread societal problem. Commissioned by the OPTA, Dialogic conducted an exploratory study into these forms of abuse. Click here for more information or download the report from the OPTA website.
Utrecht: October 2012