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In recent years, various collaborating government agencies have been working on developing a common government system for digital identification: DigiD. The DigiD system enables connected government agencies to verify the identity of citizens and soon also companies who wish to use the online services of these agencies. An important advantage of such a common system is that citizens and companies do not need separate login and verification codes for each government agency from which they receive services.
DigiD officially started on January 1, 2005. Since the official launch, a growing number of organizations have joined DigiD. By mid-December 2005, 26 municipalities and 3 execution agencies use the DigiD system, with several other organizations in the process of connecting. After nearly one year of operation, the DigiD Program Office expressed the desire to look back on this initial period. To do so, the DigiD Program Office established a research framework consisting of 3 sub-studies: a baseline measurement of DigiD awareness, a customer satisfaction survey among service recipients, and a customer satisfaction survey among users. TNS-NIPO/Dialogic has been tasked with conducting the second sub-study, which involves the qualitative research into the findings and experiences of the service recipients over the past year.
