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The digital economy and society of Europe offer new opportunities for citizens, businesses, and government organizations. New innovations emerge, and organizations quickly adopt new technologies. In the digital age, websites and mobile applications play a crucial role in delivering services and products, as well as providing government information. With the growing importance of digital channels, equal access and equal usability of digital opportunities are becoming increasingly important. Europe is home to approximately 80 million people with one or more disabilities, ranging from colour blindness to motor impairments. Efforts are needed to ensure fair access to digital channels. Everyone, including people with disabilities, should be able to use, contribute to, and benefit from the digital world. Some of these individuals are even highly (more so than those without disabilities) dependent on digital channels. Accessible digital government information and online services are particularly relevant today, as they contribute to inclusive societies that ensure the full participation of all citizens.
For the European Commission, DG Communication Networks, Content & Technology, we evaluated the implementation costs and future effects of the web accessibility directive. The research was conducted by Capgemini Consulting with the collaboration of Robbin te Velde from Dialogic.
