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The Tax Authority has been busy in recent years redesigning its services to ensure that citizens and businesses comply with the applicable tax return rules ('compliance'). Technological developments, such as big data, cloud computing, and mobile banking, offer important opportunities in areas such as automation. At the same time, we see that the role of tax advisors (accountants, bookkeepers) in the tax return process is changing, and new types of players are entering the market. For example, software providers or banks that are starting to play a role in tax returns.
The 'SME Compliance' working group of the OECD has conducted research on trends and developments in compliance strategies. Research was carried out on how Tax Authorities could deal with the emergence of these new players. Dialogic supported the Tax Authority in conducting this research. The main message is explained briefly in the short video Rethinking TAX Services.