The text on this page was automatically translated and hence may differ from the original. No rights can be derived from this translation.
Since its establishment, the theme of 'service innovation' has been an important part of the various types of innovation studies conducted by Dialogic. Recent projects in this area include the four-year research programme 'United We Stand' (for the provinces of North Holland / Utrecht), a policy study for the OECD, the two-year programme 'European Service Innovation Centre' (European Commission), and currently a study on innovation in nautical services (for IenM).
After defending his dissertation on service innovation in 2010, Pim den Hertog will soon be followed by Matthijs Janssen. In recent years, he conducted research at Eindhoven University of Technology on the role of service innovation in contemporary innovation sciences. In his dissertation entitled 'Service Innovation in an Evolutionary Perspective', Matthijs examines how service innovations and the path to them look, how organisations can manage the quest for new propositions, and what options policymakers have in utilising the combination of 'services' and 'innovation'. The title already indicates a central evolutionary interpretation of the theme, with special attention to complexity theory, the 'dynamic capability view', open innovation, innovation systems, and industrial evolution. Another important premise is the notion that service innovation is not fundamentally different from goods innovation, but that the two should be seen in relation to each other.
It is expected that Matthijs, who is now also a part-time post-doctoral researcher at Utrecht University, will defend his dissertation at the end of April/beginning of May in Eindhoven. A Dutch summary can be found here. One of the chapters will soon appear in 'The Handbook of Service Innovation' here.