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Together with former Dialogic colleague Ronald Batenburg, Marijn Plomp has written an article for the scientific journal 'Supply Chain Management: An International Journal'. The paper, titled 'Measuring chain digitisation maturity: an assessment of Dutch retail branches', was developed based on a Dialogic study commissioned by the Hoofdbedrijfschap Detailhandel (HBD) on chain digitisation in the retail sector.
Chain digitisation involves collaboration across organizational boundaries using ICT. The recently published paper describes an extensive meta-analysis of 22 existing maturity models for chain digitisation, leading to the development of an integrated framework. This framework consists of two dimensions of chain digitisation: technology and organization, each with four maturity levels. By intersecting these dimensions, a typology of different forms of chain digitisation is established.
Through desk research, interviews, and a survey, this typology was applied to 24 branches of the Dutch retail sector. The results show not only the practical applicability of the framework but also that the level of digitisation in retail chains is only moderately developed.
The published article is part of Marijn's PhD trajectory at Utrecht University, focusing on the technological and organizational determinants of adopting chain information systems.
For more information on the PhD research or to request a copy of the article, please contact Marijn Plomp.