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On 13th May, Artificial Industry, Ookjij.nl, Re-phrase.com, and Dialogic organised a seminar on user-friendly government websites. Robbin te Velde delivered one of the presentations. The seminar started by addressing issues, showcasing examples of government websites that do not work for users (yet). Some statistics and practical challenges were discussed, along with user experiences from individuals with language difficulties.
Following this, several concrete solutions were presented to make government websites truly user-friendly. Part of these solutions involves 'funneling' the question, allowing users to receive answers to the questions they actually want to ask, even by simply entering keywords. Other solutions focus on giving a 'face' to the municipality through the website, providing users with a more personalised response.
More information will be available soon in the newsletter.