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The independent Expert Group on Innovation in Services released its report on 9th March. At the request of DG Enterprise of the European Commission, the expert group, led by Professor Jeremy Howells, has provided a vision on the role of innovation in services. The report sets out a strategy and policy framework to promote service innovation in the European Union. In addition to proposing ways to raise awareness of existing forms of innovation policy, specific policies to promote service innovation are discussed, including the establishment of a European Service Innovation Centre. Pim den Hertog, representing Dialogic, was part of the expert group. He contributed, among other things, the results of the RENESER study, a report on R&D in services, and the rationale for a service innovation policy.
You can find the report 'Fostering Innovation in Services' on the Europe-innova.org website. The document is open for consultation, and in May 2007, the Commission will announce its plans and suggestions to promote service innovation, partly based on this report.