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wordt benadrukt dat het aanbod van publieke dienstverleners onvoldoende aansluit op de vraag van ondernemers, wat hen hindert bij het vinden van passende ondersteuning. Ook blijkt de doorverwijzing tussen publieke dienstverleners (van eerste naar tweede lijn) problematisch te zijn. De Actieagenda streeft er daarom naar om met behulp van AI de verbinding tussen overheid en ondernemer te verbeteren. Dat kan leiden tot betere vindbaarheid en transparantie van regelingen en initiatieven, waardoor ondernemers effectiever geholpen worden, en de \"één overheid\"-beleving wordt versterkt.\u003C\u002Fspan>\u003C\u002Fp>\r\n\u003Cp style=\"font-weight: 400;\">\u003Cspan data-ogsc=\"rgb(77, 77, 77)\">Dialogic is samen met de ministeries van EZK en BZK, en de twaalf provincies \u003Cstrong>een AI-pilot\u003C\u002Fstrong> gestart om de vraag van ondernemers beter te koppelen aan het publieke aanbod aan ondernemersdienstverlening. In de pilot wordt ook samengewerkt met RVO, KVK en andere dienstverleners. Binnen het project wordt gewerkt aan een gelaagde en modulaire AI-infrastructuur die binnen de Generieke Digitale Infrastructuur (GDI) van de overheid past. 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onderzoeker en adviseur bij Dialogic help ik beleidsmakers om deze complexe wereld begrijpelijk te houden. Mijn werk draait om het monitoren, evalueren en ontwikkelen van beleid, vooral op het gebied van innovatie, digitalisering en menselijk kapitaal. Een groot deel van mijn focus ligt op de digitaliseringstransitie en de rol van kunstmatige intelligentie (AI) in dit proces. De steeds verdergaande digitalisering verandert ook de manier waarop we onze maatschappij en economie vormgeven. Dat vraagt ook om aanpassingsvermogen van mensen: we zullen nieuwe kennis en vaardigheden moeten opdoen en op een andere manier leren werken.\r\n\r\nNaast onderzoek op dit gebied draag ik zelf ook bij aan het ontwikkelen van AI-toepassingen en ben ik actief als docent AI voor verschillende organisaties in het publieke en private domein.\r\n\r\nMijn opleidingsachtergrond ligt op het gebied van innovatiewetenschappen aan de Technische Universiteit Eindhoven. In mijn jonge jaren heb ik me al in de digitale wereld gestort; in 2004 en 2005 ben ik tweevou­dig wereld­kam­pi­oen profes­si­o­nal gaming geweest.",15365,"Digitale technologie slim en verantwoord laten werken voor mensen",{"items":347,"total":98},[348],{"id":349,"title":350,"url":352,"parent":10},13577,{"rendered":351},"Werken bij Dialogic","https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fwerken-bij-dialogic\u002F",{"title":354,"caption":356,"alt_text":43,"media_details":357,"source_url":396},{"rendered":355},"pexels-clickerhappy-3582",{"rendered":43},{"width":358,"height":359,"file":360,"filesize":361,"sizes":362,"image_meta":397,"original_image":400},2560,1707,"2026\u002F05\u002Fpexels-clickerhappy-3582-scaled.jpg",306275,{"medium":363,"large":370,"thumbnail":376,"medium_large":381,"1536x1536":387,"2048x2048":388,"full":394},{"file":364,"width":365,"height":366,"filesize":367,"mime_type":368,"source_url":369},"pexels-clickerhappy-3582-300x200.jpg",300,200,19493,"image\u002Fjpeg","https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002Fpexels-clickerhappy-3582-300x200.jpg",{"file":371,"width":372,"height":373,"filesize":374,"mime_type":368,"source_url":375},"pexels-clickerhappy-3582-1536x1024.jpg",1536,1024,153825,"https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002Fpexels-clickerhappy-3582-1536x1024.jpg",{"file":377,"width":378,"height":378,"filesize":379,"mime_type":368,"source_url":380},"pexels-clickerhappy-3582-150x150.jpg",150,10608,"https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002Fpexels-clickerhappy-3582-150x150.jpg",{"file":382,"width":383,"height":384,"filesize":385,"mime_type":368,"source_url":386},"pexels-clickerhappy-3582-768x512.jpg",768,512,62345,"https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002Fpexels-clickerhappy-3582-768x512.jpg",{"file":371,"width":372,"height":373,"filesize":374,"mime_type":368,"source_url":375},{"file":389,"width":390,"height":391,"filesize":392,"mime_type":368,"source_url":393},"pexels-clickerhappy-3582-2048x1365.jpg",2048,1365,225978,"https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002Fpexels-clickerhappy-3582-2048x1365.jpg",{"file":395,"width":358,"height":359,"mime_type":368,"source_url":396},"pexels-clickerhappy-3582-scaled.jpg","https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002Fpexels-clickerhappy-3582-scaled.jpg",{"aperture":398,"credit":43,"camera":43,"caption":43,"created_timestamp":398,"copyright":43,"focal_length":398,"iso":398,"shutter_speed":398,"title":43,"orientation":398,"keywords":399},"0",[],"pexels-clickerhappy-3582.jpg",{"items":402,"total":467},[403,422,442],{"id":404,"date":405,"date_gmt":406,"slug":407,"type":39,"link":408,"title":409,"featured_media":10,"acf":411},15782,"2026-04-01T10:56:51","2026-04-01T08:56:51","kunstmatige-intelligentie-binnen-de-gemeente-katwijk","https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fprojecten\u002Fkunstmatige-intelligentie-binnen-de-gemeente-katwijk\u002F",{"rendered":410},"Kunstmatige Intelligentie binnen de gemeente Katwijk",{"projectnummer":412,"opdrachtgevers":413,"projectleden":416,"loopt":61,"sleutelwoorden":417,"omschrijving":418,"rapporttitel":43,"bestand":43,"publicatienummer":43,"extra_downloads":64,"slider":419,"slider_fallback":43,"prominentie":66,"interviews":420,"slogan":43,"onder_slogan":43,"slogan_titel":43,"slogan_links":43},"2026.023",[414],{"opdrachtgever":415},"Rekenkamer Katwijk",[58,59],"kunstmatige intelligentie ai katwijk rekenkamer","In opdracht van de \u003Ca href=\"https:\u002F\u002Fextra.katwijk.nl\u002Frekenkamer\">Rekenkamer Katwijk\u003C\u002Fa> voert Dialogic een onderzoek uit naar de toepassing van Kunstmatige Intelligentie en algoritmen en (generatieve) AI binnen de gemeente Katwijk, en hoe de voorbereiding op een verantwoorde inzet daarvan organisatorisch en bestuurlijk is ingericht.\r\n\r\nDe inzet van algoritmen en (generatieve) AI binnen gemeenten ontwikkelt zich snel en raakt publieke waarden zoals transparantie, privacy, non-discriminatie en menselijke maat. Het groeiende gebruik van algoritmen brengt mogelijkheden en risico’s met zich mee. De gemeente Katwijk zet eerste stappen.\r\n\r\nIn het kader van dit onderzoek staan drie hoofdonderwerpen centraal:\r\n\u003Col>\r\n \t\u003Cli>Waar en waarvoor worden door of namens de gemeente (via leveranciers) algoritmen en AI-toepassingen ingezet (in gebruik, pilot of verkenning)?\u003C\u002Fli>\r\n \t\u003Cli>Hoe zijn verantwoordelijkheden, besluitvorming en ethische waarborgen rondom inzet, pilots en opschaling georganiseerd?\u003C\u002Fli>\r\n \t\u003Cli>Hoe bereidt de gemeente Katwijk zich beleidsmatig voor op (toekomstige) AI-toepassingen met mogelijke impact op inwoners, en hoe sluit dit aan bij wet-geving en landelijke kaders?\u003C\u002Fli>\r\n\u003C\u002Fol>\r\nDialogic zal in dit onderzoek gebruik maken van deskstudie, een schriftelijke uitvraag onder de gemeente en interviews met teams binnen de gemeente.",15783,[421],16425,{"id":423,"date":424,"date_gmt":425,"slug":426,"type":39,"link":427,"title":428,"featured_media":10,"acf":430},15740,"2026-02-20T14:59:28","2026-02-20T13:59:28","impact-assessment-mensenrechten-en-algoritmes-iama","https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fprojecten\u002Fimpact-assessment-mensenrechten-en-algoritmes-iama\u002F",{"rendered":429},"Impact Assessment Mensenrechten en Algoritmes (IAMA)",{"projectnummer":431,"opdrachtgevers":432,"projectleden":435,"loopt":107,"sleutelwoorden":437,"omschrijving":438,"rapporttitel":439,"bestand":440,"publicatienummer":43,"extra_downloads":64,"slider":441,"slider_fallback":64,"prominentie":66,"interviews":43,"slogan":43,"onder_slogan":43,"slogan_titel":43,"slogan_links":43},"2025.137",[433],{"opdrachtgever":434},"Ministerie van  Binnenlandse Zaken en Koninkrijksrelaties",[58,436],11325,"iama mensenrechten algoritmes impact assessment","Het Impact Assessment Mensenrechten en Algoritmes (‘IAMA’) is een instrument voor discussie en besluitvorming rondom de inzet van kunstmatige intelligentie (AI) en andere algoritmes. Het IAMA is gericht op het inschatten van de impact van het algoritme op grondrechten en biedt daarnaast ruimte voor het aan bod laten komen van andere relevante aandachtspunten rondom de inzet van het algoritme, in een vroegtijdig stadium en op een gestructureerde manier. Daardoor wordt tegengegaan dat al te snel een algoritme wordt ingezet terwijl de consequenties daarvan niet goed zijn bekeken, met de daarbij behorende risico’s, zoals die van onzorgvuldigheid, ineffectiviteit of inbreuk op grondrechten.\r\n\r\nIn opdracht van het Ministerie van Binnenlandse Zaken en Koninkrijksrelaties (BZK) ontwikkelde de Universiteit Utrecht samen met Dialogic een nieuwe versie van het IAMA. Het nieuwe IAMA is nu onder andere duidelijk gelinkt met de Europese AI-verordening, en kan worden gebruikt om invulling te geven aan die verplichtingen die die verordering stelt ten aanzien van grondrechten (de zogenoemde 'FRIA-verplichting').","Impact Assessment Mensenrechten en Algoritmes (IAMA) versie 2",15741,15742,{"id":443,"date":444,"date_gmt":445,"slug":446,"type":39,"link":447,"title":448,"featured_media":10,"acf":450},16375,"2026-01-31T11:14:44","2026-01-31T10:14:44","evaluatie-en-toekomstperspectief-living-lab-scheveningen","https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fprojecten\u002Fevaluatie-en-toekomstperspectief-living-lab-scheveningen\u002F",{"rendered":449},"Evaluatie en toekomstperspectief Living Lab Scheveningen",{"projectnummer":451,"opdrachtgevers":452,"projectleden":455,"loopt":107,"sleutelwoorden":461,"omschrijving":462,"rapporttitel":463,"bestand":464,"publicatienummer":465,"extra_downloads":64,"slider":466,"slider_fallback":43,"prominentie":66,"interviews":43,"slogan":43,"onder_slogan":43,"slogan_titel":43,"slogan_links":43},"2025.132",[453],{"opdrachtgever":454},"Gemeente den Haag",[456,457,458,459,460],9638,544,499,14026,15477,"living lab livinglab","In opdracht van de gemeente Den Haag evalueerde Dialogic het Living Lab Scheveningen: een experimenteeromgeving waar digitale toepassingen en digitale infrastructuur ethisch en verantwoord worden toegepast in de buitenruimte. Maatschappelijke en economische doelstellingen, en doelstellingen op het gebied van de kwaliteit en de leefomgeving, waren voor het Living Lab Scheveningen leidend. Voor de realisatie van deze doelstellingen is ingezet op twee sporen:\r\n\u003Cul>\r\n \t\u003Cli>Spoor 1: De ontwikkeling van digitale toepassingen in Living Lab Scheveningen.\u003C\u002Fli>\r\n \t\u003Cli>Spoor 2: De ontwikkeling van digitale infrastructuur in Den Haag.\u003C\u002Fli>\r\n\u003C\u002Ful>\r\nDialogic onderzocht wat het Living Lab de afgelopen jaren heeft opgeleverd, hoe de twee sporen elkaar hebben versterkt en hoe de gemeentelijke aansturing heeft gefunctioneerd. Uit de evaluatie blijkt dat het Living Lab Scheveningen brede impact heeft gehad. De belangrijkste conclusies zijn:\r\n\u003Cul>\r\n \t\u003Cli>Het Living Lab Scheveningen is effectief in het aannemen en doorontwikkelen van use cases.\u003C\u002Fli>\r\n \t\u003Cli>Het Living Lab Scheveningen is effectief in de realisatie van digitale infrastruc-tuur aan de kust van Scheveningen.\u003C\u002Fli>\r\n \t\u003Cli>Het Living Lab Scheveningen heeft een faciliterende rol gehad bij de aanleg van digitale infrastructuur.\u003C\u002Fli>\r\n \t\u003Cli>Er is synergie tussen Spoor 1 en Spoor 2.\u003C\u002Fli>\r\n\u003C\u002Ful>\r\nEr zijn tientallen innovatieve projecten uitgevoerd en er is twaalf kilometer glasvezel aangelegd. Voorbeelden als de Crowd Safety Manager, het Registratiesysteem Scheveningen Haven en het Slim Strandnet laten zien hoe digitale toepassingen kunnen bijdragen aan openbare veiligheid, energietransitie en beter beheer van de stad. Tegelijkertijd vraagt verdere opschaling om duidelijke keuzes over governance, beheer van digitale infrastructuur, kennisborging en de rol van digitale infrastructuur bij gebiedsontwikkeling.","Eindrapport Evaluatie Living Lab Scheveningen",16376,"2025.132-11014",16377,"88",{"items":469,"total":512},[470,479,494],{"id":58,"slug":328,"link":329,"title":471,"featured_media":473,"acf":474},{"rendered":472},"Arthur Vankan",15364,{"voornaam":331,"tussenvoegsel":43,"achternaam":332,"functie":333,"e-mailadres":334,"telefoonnummer":335,"vakgebieden":475,"omschrijving":343,"foto_staand":344,"slider":43,"quote":345,"slogan_links":43,"linkedin":43,"twitter":43},[476,477,478],{"vakgebied":338},{"vakgebied":340},{"vakgebied":342},{"id":59,"slug":480,"link":481,"title":482,"featured_media":484,"acf":485},"laura-smulders","https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fmedewerkers\u002Flaura-smulders\u002F",{"rendered":483},"Laura Smulders",15046,{"voornaam":486,"tussenvoegsel":487,"achternaam":488,"functie":489,"e-mailadres":490,"telefoonnummer":491,"vakgebieden":64,"omschrijving":492,"foto_staand":43,"slider":43,"quote":43,"slogan_links":43,"linkedin":493,"twitter":43},"Laura","van","Smulders","Junior onderzoeker \u002F adviseur","smulders@dialogic.nl","030-2150580","Sinds november 2024 ben ik werkzaam bij Dialogic als junior onderzoeker en adviseur. In 2024 heb ik de master Human Technology Interaction afgerond aan de Technische Universiteit Eindhoven. Tijdens mijn studie groeide mijn interesse in de manier waarop mens en technologie met elkaar in verbinding staan en elkaar kunnen begrijpen, en hoe we technologie kunnen inzetten om maatschappelijke vraagstukken op te lossen.\r\n\r\nBinnen mijn brede achtergrond in psychologie en technologie heb ik gewerkt met verschillende kwantitatieve en kwalitatieve onderzoeksmethodes. Op het gebied van UX design heb ik me gericht op gebruikersonderzoek, met een focus op de interactie van gebruikers met verschillende systemen en technologieën. In mijn master thesis heb ik onderzoek gedaan naar de validiteit van hartslag als indicator voor het gevoel van veiligheid op straat.\r\n\r\nIn mijn vrije tijd vind ik het leuk om te hockeyen, mezelf uit te dagen door af en toe mee te doen aan hardloopwedstrijden en verschillende sportwedstrijden te volgen. Daarnaast kan ik genieten van een speciaalbiertje en spelletjes met vrienden.","https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Flaura-smulders-90383826b\u002F",{"id":60,"slug":495,"link":496,"title":497,"featured_media":499,"acf":500},"pim-verhagen","https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fmedewerkers\u002Fpim-verhagen\u002F",{"rendered":498},"Pim Verhagen",14219,{"voornaam":501,"tussenvoegsel":43,"achternaam":502,"functie":503,"e-mailadres":504,"telefoonnummer":491,"vakgebieden":505,"omschrijving":509,"foto_staand":510,"slider":43,"quote":43,"slogan_links":43,"linkedin":511,"twitter":43},"Pim","Verhagen","Senior onderzoeker \u002F adviseur","verhagen@dialogic.nl",[506,507,508],{"vakgebied":181},{"vakgebied":338},{"vakgebied":342},"Sinds oktober 2020 ben ik werkzaam bij Dialogic als onderzoeker en adviseur. Ik ben actief in verschillende domeinen, maar houd me voornamelijk bezig met (beleids)evaluaties en strategisch advies op het gebied van innovatie, digitalisering en onderwijs en arbeidsmarkt. Mijn brede kennisbasis, adaptatievermogen en kritische blik helpen mij om complexe vraagstukken zorgvuldig te analyseren en te vertalen naar begrijpelijke tekst. Naast kwalitatieve onderzoeksmethoden, zoals interviews en enquêtes, maak ik graag gebruik van kwantitatieve tools en methoden als onderdeel van mijn onderzoek.\r\n\r\nVoor mijn tijd bij Dialogic heb ik de bachelor Natuurwetenschap en Innovatiemanagement (specialisatie Life Science) en de master Innovation Sciences aan de Universiteit Utrecht afgerond. Hierna heb ik mijn kennisbasis verder verbreed via de master Applied Cognitive Psychology, waarbij ik leerde om kennis over cognitie en gedrag toe te passen om alledaagse problemen op te lossen. Ik heb deze master cum laude afgerond met een stage bij TNO, waar ik onderzoek deed naar de rol van embodiment in het besturen van robots op afstand.\r\n\r\nMijn vrije tijd besteed ik voornamelijk aan sporten, het ondernemen van leuke uitjes met vrienden en familie en het produceren van muziek.",14218,"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fpim-verhagen\u002F","3",{"title":514,"caption":516,"alt_text":43,"media_details":517,"source_url":545},{"rendered":515},"Doolhof",{"rendered":43},{"width":359,"height":358,"file":518,"filesize":519,"sizes":520,"image_meta":546,"original_image":548},"2026\u002F05\u002Fpexels-huseyin-fatih-ozden-83497050-12040985-scaled.jpg",936962,{"medium":521,"large":525,"thumbnail":529,"medium_large":533,"1536x1536":538,"2048x2048":539,"full":543},{"file":522,"width":366,"height":365,"filesize":523,"mime_type":368,"source_url":524},"pexels-huseyin-fatih-ozden-83497050-12040985-200x300.jpg",17188,"https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002Fpexels-huseyin-fatih-ozden-83497050-12040985-200x300.jpg",{"file":526,"width":373,"height":372,"filesize":527,"mime_type":368,"source_url":528},"pexels-huseyin-fatih-ozden-83497050-12040985-1024x1536.jpg",379583,"https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002Fpexels-huseyin-fatih-ozden-83497050-12040985-1024x1536.jpg",{"file":530,"width":378,"height":378,"filesize":531,"mime_type":368,"source_url":532},"pexels-huseyin-fatih-ozden-83497050-12040985-150x150.jpg",8589,"https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002Fpexels-huseyin-fatih-ozden-83497050-12040985-150x150.jpg",{"file":534,"width":383,"height":535,"filesize":536,"mime_type":368,"source_url":537},"pexels-huseyin-fatih-ozden-83497050-12040985-768x1152.jpg",1152,221341,"https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002Fpexels-huseyin-fatih-ozden-83497050-12040985-768x1152.jpg",{"file":526,"width":373,"height":372,"filesize":527,"mime_type":368,"source_url":528},{"file":540,"width":391,"height":390,"filesize":541,"mime_type":368,"source_url":542},"pexels-huseyin-fatih-ozden-83497050-12040985-1365x2048.jpg",638333,"https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002Fpexels-huseyin-fatih-ozden-83497050-12040985-1365x2048.jpg",{"file":544,"width":359,"height":358,"mime_type":368,"source_url":545},"pexels-huseyin-fatih-ozden-83497050-12040985-scaled.jpg","https:\u002F\u002Fcontent.dialogiconderzoek.nl\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002Fpexels-huseyin-fatih-ozden-83497050-12040985-scaled.jpg",{"aperture":398,"credit":43,"camera":43,"caption":43,"created_timestamp":398,"copyright":43,"focal_length":398,"iso":398,"shutter_speed":398,"title":43,"orientation":398,"keywords":547},[],"pexels-huseyin-fatih-ozden-83497050-12040985.jpg",{"title":550,"caption":552,"alt_text":43,"media_details":554,"source_url":583},{"rendered":551},"Hofvijver lake and Binnenhof , The Hague",{"rendered":553},"\u003Cp>View of the Binnenhof House of Parliament and the Hofvijver lake with downtown skyscrapers in background. 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