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For several years now, the Dutch police have been present on the internet. Initially, this presence was limited to providing information about the police to citizens and other interested parties. However, technology is advancing rapidly, which means that the police are expanding their information provision on the internet with new services, such as electronic filing of reports.
In 2001, a first quantitative user survey was conducted on the police's initial website (also www.politie.nl). This research was part of the project "Renewal and Professionalisation of politie.nl". Within that project, there was a need to evaluate the website by visitors before further development and renewal would take place. The initial survey focused on identifying the profile of the visitors at that time, their goals for visiting the site, and their expectations for the police website. Since the renewed website has been operational for some time now, there is again a need to gain insights into the background, reasons, and expectations of visitors to the police site.
Against this background, Dialogic innovation & interaction, at the request of the Netherlands Police Institute (NPI) and the Police Concern Information Management (CIP), conducted a user survey on the renewed police website (www.politie.nl).
The research has a dual objective, namely to gain insight into:
- The visitors and their behaviour, attitude, and expectations regarding politie.nl.
- The user-friendliness and effectiveness of politie.nl.
