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Reference has been made before to Dialogic's involvement in the European Service Innovation Centre (ESIC). Following the official launch of this virtual centre in October 2012, it was represented at a public event for the first time in early February. A workshop organized by the European Commission (DG Enterprise & Industry) in Belfast focused for two days on how service innovation can contribute to achieving economic reforms and addressing social challenges. Various speakers discussed the role services play in modernizing industrial structures. One widely debated topic was the 'Large Scale Demonstrator' approach, previously reported by us.
The workshop, attended mainly by researchers and policymakers, also highlighted the activities ESIC will undertake in the next two years. Firstly, the focus was on activities related to the Service Innovation Scoreboard, currently in development. Dialogic is primarily involved in the work package providing advice to various regions seeking to utilize service innovation to strengthen their economic structure. In the coming months, Dialogic will specifically analyse policy measures in the North-East of Austria and the Basque Country and conduct on-site research. Both regions are characterised by their industrial background and a desire to connect smart services to it. Initially, ESIC is limited to six regions. However, as other regions are also facing similar transformation processes, it is expected that other regional governments will be able to benefit from the experiences ESIC gains in these six pilot regions.
Innovation policy is one of the core areas of expertise for Dialogic. Service innovation receives special attention from, among others, Pim den Hertog and Matthijs Janssen. Want to know more about this topic? Feel free to email either of them, click on their names for this purpose.
Utrecht: February 2013