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Recently Dialogic completed a brief advice for the OECD. This advisory report contributed to the OECD's INNOSERV project, which investigated (i) how and why policies on service innovation can be shaped in Member States and (ii) how to measure service innovation and its effects on business performance.
The report from Dialogic focuses mainly on policy questions and provides governments with concrete tools for assessing the legitimacy of service innovation policies, reviewing existing policy instruments in OECD countries systematically. The report can be downloaded here.
On December 11th, the OECD organized a conference on service innovation, attended by Pim den Hertog and Bram Kaashoek from Dialogic – two of the three authors of the advisory report. They contributed to one of the sessions.
Two days later, the European Commission, together with the government of Cyprus, held a congress on 'scientific support to innovation in the services sector' in Nicosia (Cyprus). Bram Kaashoek also presented the results of the OECD advice there.
Further information about the INNOSERV project and the OECD conference in Paris can be found here.
The programme of the conference in Cyprus is available here.
Utrecht: December 2012