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ICT can make the work of a civil servant easier and more enjoyable, and it can make an organisation operate more efficiently. However, in practice, these projects seem to cost more money than they yield. In the article Becomes a new civil servant now really a button pusher… or not after all? in the A+O magazine of January , Ronald Batenburg, Christiaan Holland, and Robbin te Velde advocate for increased user participation in the implementation of new technical systems.
This spring, the A+O Fund Municipalities will organize a series of workshops on the challenges related to ICT and labour quality. In the workshop, you can experience how to redesign processes (and thereby the foundation for ICT systems). For more information about the workshops, please visit the page of the A+O Fund Municipalities.